TABLE OF CONTENTS

Overview


A customer journey is a series of experiences that a customer travels through during their lifecycle and includes all their interactions with every touch-point - from browsing to purchase to post-purchase. 


Every customer journey is unique. With potentially thousands of customers on your website, delivering the right product to the right customer at the right time has become even more important. 


With VueX, you can:

  • Build personalized customer journeys across different touch points
  • Optimize customer journeys by continuous A/B testing
  • Monitor the performance of your customer journeys via an intuitive, detailed dashboard


Note: VueX v1.0 supports only creating journeys targeted to all website visitors.



Create a Journey

  1. Choose Journey from the top navigation bar.

  2. Click New Journey. The Manage Journey Page is displayed.

  3. Enter a name for your Journey.

  4. Click Add Experience to add experience to a journey.

  5. Choose an experience to add. You can also create a new experience to add to a journey. 

  6. Click Next.

  7. The experience is added to a journey and the corresponding touchpoint (webpage)  is displayed on the preview pane. You can also view the modules added to the experience.

  8. Click + to add more experience. To delete an experience from the journey, click the trash button displayed next to the experience name,

  9. Choose Desktop to view the desktop site experience or choose Mobile to view the mobile site experience.

  10. Click Done.

Additional Operations on Components

Run A/B test