What is a journey?


A customer journey is the complete series of experiences that your customers go through during their lifecycle and includes all of their interactions with your brand - from browsing to purchase to post-purchase. It is very important to understand each stage of the customer journey so you can evaluate whether you engage them with the right channel at that stage, with the right message and content.



Can I add multiple experiences containing the same page on a journey?


You cannot add multiple experiences created for the same page in a single journey.



Can there be different journeys for the mobile and the desktop?


For the same page added to the journey, you can have different experiences for both mobile and desktop.


Do I need to add all the website pages to my journey?


No, you need to only add the pages for which you want the experiences to be powered by VueX.